Refunds, Returns & Cancellation Policy

Thank you for shopping with Prakshivamart. We aim to deliver fresh, high-quality groceries. Due to the nature of our products, our return and refund policies vary based on product type.

1. Order Cancellation Policy

• Orders can be cancelled only before they are processed/packed.
• Once an order is packed or out for delivery, it cannot be cancelled.
• Customers may choose to refuse delivery at the doorstep.
• If an order is cancelled by Prakshivamart due to:
  • Product unavailability
  • Operational issues
    A full refund will be issued.

2. Product Categories

For clarity, our products are divided into:

A. Highly Perishable Items

Includes:

• Fresh fruits & vegetables
• Dairy products
• Meat, fish, eggs
• Fresh bakery items

B. Less Perishable Grocery Items

Includes:

• Packaged food (rice, flour, pulses, snacks)
• Beverages
• Personal care & household items
• Sealed/long shelf-life products

3. Returns & Refund Window

A. Highly Perishable Items

• Return/Refund Window: Within 24 hours of delivery
• Eligible only if:
  • Item is spoiled, damaged, or unsafe
  • Wrong or missing item delivered

⚠️ No returns accepted after 24 hours due to product sensitivity.

B. Less Perishable Grocery Items

• Return/Refund Window: Within 3 days of delivery
• Eligible if:
  • Product is damaged or defective
  • Wrong item delivered
  • Product is expired or near expiry
  • Item is missing

4. Non-Returnable Conditions

Returns/refunds will not be accepted if:

• Products are used, opened, or partially consumed
• Complaint is raised after the allowed time window
• Items are damaged due to improper storage by the customer
• Minor variations in size, color, or freshness of natural products

5. Refund Process

• All refund requests are subject to verification.
• You may be asked to provide:
  • Photos or videos of the product
• Once approved:
  • Refund will be processed within 3–5 business days
  • Refund will be issued to the original payment method

6. Missing or Incorrect Items

If your order has:

• Missing items
• Incorrect products

Please report within:

• 24 hours (perishable items)
• 3 days (non-perishable items)

7. Delivery Refusal

• You may refuse delivery if:
  • Items are visibly damaged
• However, repeated refusal of orders may result in:
  • Account restrictions

8. Quality Assurance

We ensure:

• Proper packaging
• Hygiene standards
• Fresh stock

However, due to the nature of groceries:

• Slight variations in weight, size, or freshness may occur

9. Important Customer Responsibility

Customers must:

• Check products at the time of delivery or shortly after
• Store items as per recommended conditions

Prakshivamart is not responsible for:

• Spoilage after delivery due to improper storage

10. Exceptions & Rights

Prakshivamart reserves the right to:

• Approve or reject refund requests after review
• Modify this policy at any time
• Take action in case of misuse or fraudulent claims

11. Contact Us

For support or refund requests:

📧 Email: support@prakshivamart.com

Important Note

Due to the perishable nature of our products, we strongly recommend:

• Reporting issues immediately
• Refrigerating/storing products appropriately after delivery