Prakshivamart – General Terms & Conditions

Welcome to Prakshivamart. These General Terms & Conditions (“Terms”) govern your use of our website, mobile application, and services (collectively, the “Platform”). By accessing or using our Platform, you agree to be bound by these Terms.

1. Introduction

Prakshivamart operates an online platform for the sale and delivery of groceries and highly perishable goods. By placing an order, you agree to comply with these Terms along with our Refund & Cancellation Policy and Privacy Policy.

We reserve the right to modify these Terms at any time. Continued use of the Platform constitutes acceptance of updated Terms.

2. Eligibility

• You must be at least 18 years old to use our services.
• By using our Platform, you confirm that you are legally capable of entering into a binding contract.
• Minors may use the Platform only under parental or guardian supervision.

3. Account & Registration

• You may be required to create an account to place orders.
• You agree to provide accurate and up-to-date information.
• You are responsible for maintaining the confidentiality of your account credentials.
• We reserve the right to suspend accounts with false or duplicate information.

4. Products & Pricing

• We specialize in fresh groceries and perishable items.
• Prices may vary due to:
  • Daily market fluctuations
  • Weight-based pricing (fruits, vegetables, etc.)
• Final billing may differ slightly based on actual weight at delivery.

5. Orders & Delivery

• Orders are subject to availability and serviceable locations.
• Delivery time is estimated and may vary due to:
  • Weather conditions
  • Traffic or logistics issues
• You are responsible for providing accurate delivery details.

6. Cancellation Policy

• Orders can only be cancelled before dispatch.
• Once shipped, orders cannot be cancelled but may be refused at delivery.
• We reserve the right to cancel orders due to:
  • Product unavailability
  • Suspected fraud
  • Operational issues

7. Returns & Refunds

• Due to the perishable nature of products, returns are limited.
• Refund requests must be raised within 24 hours of delivery.
• Refunds are applicable only in cases of:
  • Damaged or spoiled items
  • Wrong or missing items
• Refunds are processed after verification.

8. User Responsibilities

You agree to:

• Provide true and accurate information
• Use the Platform only for lawful purposes
• Not misuse or attempt to disrupt the Platform
• Treat delivery personnel with respect and courtesy

9. Prohibited Activities

You may not:

• Engage in fraudulent transactions
• Provide false details or impersonate others
• Attempt unauthorized access to the Platform
• Upload harmful, illegal, or abusive content

10. Product Quality Disclaimer

• We strive to deliver fresh and high-quality products.
• However, due to the perishable nature, slight variations in:
  • Size
  • Color
  • Freshness
    may occur.

11. Limitation of Liability

• Prakshivamart is not liable for:
  • Minor quality variations in fresh produce
  • Delivery delays beyond our control
• Our liability is limited to the value of the product purchased.

12. Intellectual Property

• All content on the Platform (logos, text, images) belongs to Prakshivamart.
• You may not copy, reproduce, or use it without permission.

13. Privacy

• Your personal information is handled as per our Privacy Policy.
• We may collect data such as:
  • Name, phone number, email
  • Delivery address

14. Termination

• We reserve the right to suspend or terminate your account if:
  • You violate these Terms
  • Fraudulent activity is suspected

15. Governing Law

• These Terms shall be governed by the laws applicable in your operating region.
• Any disputes shall be subject to the jurisdiction of local courts.

16. Contact Us

For any questions or concerns:

📧 Email: support@prakshivamart.com

17. Changes to Terms

Prakshivamart reserves the right to update these Terms at any time. Changes will be effective once posted on the Platform.

Important Note

Due to the highly perishable nature of groceries, customers are advised to:

• Check items immediately upon delivery
• Store products properly after receipt